Returns & Refunds policy
Overview
At Curio Corner, we strive to provide our customers with high-quality, customized products. Since our products are personalized, we have a specific return and refund policy to ensure a smooth and transparent process.
Return Policy
Custom Products: As our products are custom-made (personalized T-shirts, hoodies, etc.), we do not accept returns unless the product is faulty or not as described.
Conditions for Returns:
Defective or Damaged Products: If your product arrives defective, damaged, or with errors in the customization (e.g., incorrect spelling, wrong design), you can return it for a full refund or replacement.
Incorrect Product: If we send you the wrong item (e.g., incorrect size, color, or design), you can request a return for an exchange or refund.
Non-Returnable Items: Customized products are non-returnable unless they fall under the above conditions. For non-customized products, we follow the same return policy for defective or damaged goods.
Timeframe for Returns: You must notify us within 7 days of receiving your product if you want to initiate a return due to defects or incorrect items.
Refund Policy
Refund Eligibility: Refunds are only provided in cases of defective, damaged, or incorrect products. Refunds will not be issued for customer errors in customization (e.g., spelling mistakes, wrong design choice).
Refund Process:
Once we receive the returned item, we will process your refund within 7-10 business days.
Refunds will be issued to the original payment method used at checkout (credit/debit card, PayPal, etc.).
In case of payment through cash on delivery, refunds will be processed via bank transfer or store credit, depending on your preference.
Refund Amount:
If your return is approved, we will refund the total amount paid for the product, excluding shipping costs unless the return is due to a mistake on our part.
Need help?
Contact us at curiocorner3@gmail.com for questions related to refunds and returns.